Help and issue reporting
Support
Start with the public record that owns the question, then send a reproducible report if the answer is not there. Support is currently best effort; no response-time or resolution SLA is offered.
Last reviewed 2026-09-05
Before reporting
- Check the keyless service and feed health JSON for a current outage or degraded source.
- Check benchmark publication status for the index desk's latest-close state.
- Read the developer documentation or MCP documentation for current authentication, quota, and tool behavior.
- Review methodology before treating a refused contract match or omitted comparison as a defect.
Send a useful report
Email support@worldeventtrading.com with the affected URL or tool name, UTC time, request id if one was returned, client name and version, expected behavior, actual behavior, and minimal reproduction steps. For a data issue, include venue, event or market id, displayed as-of time, and the source value you believe conflicts.
Routing
- Security: use the private process on /security.
- Privacy or deletion: email privacy@worldeventtrading.com.
- Terms or licence: email legal@worldeventtrading.com.
- General, account, API, MCP, or data: email support@worldeventtrading.com.
What support cannot do
W.E.T. cannot place or cancel a trade, recover funds held by a venue, change a venue's settlement, guarantee a market outcome, or resolve a third-party account. Contact the relevant venue directly for its account and execution issues. W.E.T. can investigate its own normalization, identity, benchmark, account, and distribution surfaces.